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This Privacy Policy is effective as of May 10, 2020, and was last modified on February 24, 2026.
Your privacy is important to us, and we take the responsibility of caring for it seriously. We respect your privacy rights and are committed to protecting the personal information that is collected about you. This Privacy Policy describes what information Gameloft SE, including our subsidiary companies (together, “Gameloft”), collects and how we use, disclose, transfer, and store it when you play our games, join our loyalty program (Gameloft Club), or use our mobile applications, services and websites (together referred to as the “Services”).
All of our Services related to gaming operations, whether used on mobile devices, PCs or other platforms, are governed by this Privacy Policy.
If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please see the “How to contact us” section below.
Gameloft SE participates in the IAB Europe Transparency & Consent Framework and complies with its Specifications and Policies. Gameloft’s identification number within the framework is Vendor 1198.
Gameloft collects some information from you when you interact with us, including when you:
(a) create an account;
(b) get a subscription to play our games;
(c) play our games or otherwise use our Services;
(d) make a purchase within our Services;
(e) create user-generated content;
(f) watch advertisements within our Services;
(g) sign up for a newsletter;
(h) contact Gameloft customer service and take part in technical-support sessions;
(i) enter a contest, event or sweepstakes, or participate in a challenge held by Gameloft;
(j) chat with other users of the Services;
(k) signal interest in participating in a playtest;
(l) share or contribute to our social media channels and other community websites, including forums.
We also infer information about you, such as your coarse location based on your IP address, and receive certain information from partners, described below.
Gameloft collects only adequate and relevant information limited to the purposes defined hereunder.
a – Information you provide us with
b – Information we collect from you when you use our Services
We collect some of this information using cookies and similar technologies. (Note: You can refer to our Cookies Policy to learn more about such technologies.)
c – Information we obtain from our partners (advertisers, other publishers, distributors, billing partners, ad network providers)
d - Information we do not collect
As part of its commercial Services, Gameloft does not collect certain information deemed sensitive under privacy laws, such as personal information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic data, biometric data processed solely to identify a human being, health-related data, data concerning a person’s sex life or sexual orientation, credit or financial data.
Information relating to children is covered in a separate section of this Privacy Policy.
e – Offline Mode
When the game is used in Offline Mode, all processing occurs locally on the user’s device. Gameloft does not collect, transmit, access, or otherwise process any personal information or device information while Offline Mode is active. No tracking technologies, analytics tools, or network-based services operate during offline use.
Offline Mode permits access only to game content and features that have been previously installed or stored locally on the device. Features requiring server communication are unavailable, including but not limited to user accounts or login, game save, cloud synchronization, chats, forums, comments or user content, online multiplayer services, online leaderboards, events or limited-time content, downloading updates or additional content not already stored locally, and customer care support.
Upon reconnecting to the Internet and exiting Offline Mode, features that require online access may resume limited data processing in accordance with this Privacy Policy.
3 – How we use your information
We only collect personal information from you when:
More specifically, we primarily use the information to provide our Services to you, but we also use your information, both individually and combined, to operate our business and to enhance your gaming experience, including to:
To provide you with support, communicate with you and respond to any requests or questions you have submitted through our customer support.
To personalize our communication with you, including to:
4 – How we retain your information
Gameloft retains, uses and stores your information as long as you are playing our games or using our Services, and also for the period necessary to fulfill all the purposes described in this Privacy Policy, in compliance with the applicable laws of your country of residence. We want to inform you that a longer retention period could be required to resolve disputes, or answer regulatory or police requests. In such cases, the collected information will be used and stored until the request is closed.
5 – How we share your information
With Gameloft entities and our family of companies
In order to operate the Services, your personal information may be transferred to other Gameloft studios or entities, subsidiaries, processors or third parties located worldwide as described below (please refer to “International operations and transfers of your information”).
Since Gameloft is part of the Vivendi Group, your information may be transferred to Vivendi entities for global projects. In that case, you will be informed of the nature of the relevant projects and the entities involved, and you will be asked for your prior consent before any transfer of your information takes place.
With vendors and third parties
We use third-party services that have limited access to your information for specific purposes, such as administration, analytics, optimization, advertising, survey or contest performance, prize delivery, marketing assistance, customer service, and data analysis. They assist us with our operations.
For example, when you make a purchase from the Gameloft Club, we must share information about you with FastSpring, our MOR (Merchant of Record), for billing purposes. We also send the transaction data to CloudWatch (an AWS platform service).
Depending on where you reside, you may have control over certain data sharing. For example, when this data sharing is subject to your prior consent, it is requested via our consent management platform, which you have been exposed to (for advertising, analytics, personalization and optimization purposes, for example) or via a specific checkbox (for contest, survey or prize award purposes, for example). In other instances, you may have the right to opt out of certain disclosures using our consent management platform or similar tools.
If you decide, while using our Services, to use social sharing features such as “Share” or “Like” on third-party social network sites, this may allow the sharing and collection of personal and non-personal information both to and from such third-party social networks.
You should visit the policies of such third parties for more information about their information collection practices.
With authorities
We reserve the right to report to law enforcement agencies activities that we, in good faith, believe to be illegal. We will investigate or take action to counter illegal activity, suspected abuse or unauthorized use of the Services, or to protect the property or safety of others. We may also disclose your information if required by any law or court order worldwide, if the information relates to actual or threatened harmful conduct.
In that case, we will consider applicable local laws, the nature of the order, as well as the legitimacy and proportionality of your information.
In case of sale of our company
In connection with any sale of our company or any line of business (including the assets relating thereto), customer information generally is one of the transferred business assets. In the event of any such sale or disposition of any or all of our business, your information may be transferred to the acquirer.
In case of game licensing
When we license or otherwise make our live game available to a third-party licensor, we may transfer certain personal information to that licensor to the extent necessary for the performance, operation, support, distribution, and compliance of the licensed game.
Such personal information may include, depending on the licensing arrangement and the user’s interaction with the game, account identifiers, gameplay data, technical information, usage statistics, and customer support information. We do not transfer personal information that is not relevant or necessary for these purposes.
The licensor will process personal information as an independent data controller, as determined by the specific licensing agreement. In all cases, we require licensors to inform the data subjects of this change, process personal information in accordance with applicable data protection laws, and to implement appropriate technical and organizational measures to protect personal information.
Users may obtain further information about these transfers or exercise their data protection rights as described in the “10 – Your rights regarding personal information” section of this Privacy Policy.
As part of our international operations, we may transfer personal information to our affiliates (which means subsidiaries, parent companies, joint ventures, and other corporate entities under common ownership of Gameloft SE) from time to time for our legitimate business purposes.
Gameloft is headquartered in France, and we have operations, entities and Services provided in the United States and throughout the world. We have taken measures to ensure that your personal information is treated securely and lawfully, and that it will receive an adequate level of protection in the jurisdictions in which we process it.
We have implemented security measures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the personal information collected through the Services.
We take, and contractually require applicable third parties to take, reasonable precautions designed to protect your personal information against loss, misuse, unauthorized disclosure, alteration, and destruction. However, please remember that no transmission of data over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your information, we cannot guarantee the security of your information and do not assume any responsibility for the unauthorized use of, or access to, your information that is under our control.
Artificial Intelligence
We may use artificial intelligence (“AI”) in the creation, development, and operation of our games and related Services.
Its use follows ethical principles similar to those in the EU AI Act, including human oversight, minimizing risks, and ensuring fairness. Our goal is to make your gameplay experience better and safer while respecting your rights and privacy.
8 – Children
We encourage parents and guardians to teach their children about privacy and how their information may be used on the Internet. Children should never disclose their name, address or phone number, or any personal information, without their parents’ or guardians’ prior permission.
We consider a user to be a child if they are under the age of 18 or under another age specified by applicable regulations.
If we consider that any of our Services are directed at users under the minimum legal age required in their country of residence, we can block such users from using the Services or from providing information and/or limit the collection of information from such users as described below in more detail.
No personal information should be submitted to Gameloft by users under the minimum legal age required in their state of residence. We apply the following limitations to personal information collection for a user that is not of the minimum legal age required in their state of residence.
Such a user cannot:
With respect to such a user, we will display to them contextual advertising only (excluding any behavioral advertising).
Children can be invited to take part in testing our games (playtests) with their parents’ or guardians’ authorization and/or their parents’ or guardians’ physical presence being required depending on the state where the playtest is conducted.
Parents must exercise their privacy rights for their children. Please refer to the “10 – Your rights regarding personal information” section of this Privacy Policy.
If you want to find out more about the privacy and security practices Gameloft implements to protect children, please read the Privacy Policy for Parents.
Also, please refer to our Privacy Policy for Children.
With respect to personal information collected and processed by Gameloft for the purpose of these Services, Gameloft is the controller within the meaning of the GDPR or the “Business” within the meaning of the CCPA.
9.1 Limited-time events
This section applies to all participants in any limited-time events (online contests, sweepstakes, etc.) (hereafter the “Event”) organized by Gameloft in-game or through its official pages on social media.
Please note that social media platforms process information relating to their users and use it for commercial purposes in accordance with their own data protection policies.
Personal information is collected and processed for the purposes of organizing and running the Event and sending out the prizes.
Legal basis: Processing is necessary for the organization of the Event (performance of the contract).
Gameloft may disclose your personal information to third parties who provide services in connection with the Event (e.g. delivery companies).
If these third parties are based outside the European Union or the European Economic Area, they will either be based in third-party countries that have been granted an adequacy decision by the European Commission or have an adequate level of protection by an agreement between Gameloft and the external processor containing standard data protection clauses adopted by the European Commission.
Gameloft will only keep your personal information for as long as is necessary for the purposes of the Event or for as long as is required by law. The information will then be deleted.
9.2 Esports events
This section applies to all participants in any event where Gameloft is associated with an esport organization and/or a reliable sponsor to organize a contest with in-real-life prizes (hereafter “Esport Competition”).
Personal information is collected and processed for the purpose of managing registration in the Esport Competition in-game.
Legal basis: Processing is necessary for the organization of the Esport Competition (performance of the contract).
Gameloft may disclose your personal information to third parties who provide services in connection with the Esport Competition (e.g. sponsor of the competition, esport organization, etc.).
If these third parties are based outside the European Union or the European Economic Area, they will either be based in third-party countries that have been granted an adequacy decision by the European Commission or have an adequate level of protection by an agreement between Gameloft and the external processor containing standard data protection clauses adopted by the European Commission.
Gameloft will only keep your personal information for as long as is necessary for the purposes of the Esport Competition or for as long as is required by law. The information will then be deleted.
9.3 Discord moderators
Volunteer moderators could have different roles:
Gameloft will only collect adequate, relevant, and limited personal information in relation to the purposes for which it is processed.
Legal basis to process your personal information:
Your personal information will be collected by Gameloft following the completion of the recruitment process and then stored as follows:
Gameloft may disclose your personal information to third parties who provide services in connection with the processing (e.g. storage).
If these third parties are based outside the European Union or the European Economic Area, they will either be based in third-party countries that have been granted an adequacy decision by the European Commission or have an adequate level of protection by an agreement between Gameloft and the external processor containing standard data protection clauses adopted by the European Commission.
9.4 Feedback Crew
Gameloft grants early access to future projects to selected players, in order to get feedback.
Members of the Feedback Crew could have different roles:
Gameloft will only collect adequate, relevant, and limited personal information in relation to the purposes for which it is processed.
Legal basis to process your personal information: legitimate interest.
Your personal information will be collected by Gameloft following the completion of the recruitment process and then stored as follows:
Gameloft may disclose your personal information to third parties who provide services in connection with the processing (e.g. storage, survey platform, etc.).
If these third parties are based outside the European Union or the European Economic Area, they will either be based in third-party countries that have been granted an adequacy decision by the European Commission or have an adequate level of protection by an agreement between Gameloft and the external processor containing standard data protection clauses adopted by the European Commission.
You can exercise your rights at any time by accessing this form or by sending your request to DataProtectionSupport@gameloft.com.
If you are the parent of a child who is under 13 years of age (or under another age specified by applicable regulations) and believe your child has provided us with information, please fill out the form.
If you live in the United States, please refer to the “11 – Additional information for U.S. users residing in specific jurisdictions” section of this Privacy Policy.
As a user, you have certain rights regarding your personal information, depending on applicable data protection laws. These rights may include:
Account deletion button
We provide an in-app account deletion option in compliance with the requirements set by the Apple App Store and Google Play Store. Users can request the permanent deletion of their account directly within the app through the account settings.
When you delete your account:
Please note that game functionality, Services and features can be affected by your actions. Some of your information and its processing is mandatory for Gameloft to provide the Services.
Your actions may force Gameloft to cease providing the Services. When the conditions below apply, your game will be reset:
Our team will look into your request and answer you within one month, unless your request requires further investigation. You’ll be specifically informed if that is the case.
If you believe that your rights have not been upheld after contacting us, or if you believe that your rights have been violated, you have the right to file a complaint with the data protection authority in your country.
11 – Additional information for U.S. users residing in specific jurisdictions
Some U.S. states have enacted privacy laws that grant their residents certain rights and require specific disclosures (“State Privacy Laws”). To the extent Gameloft is subject to these State Privacy Laws and you reside in California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, this section applies to you. This section also serves as our California notice at time of collection.
a – Additional Disclosures
Our Privacy Policy explains how we collect, use, and disclose information about you. As required by certain State Privacy Laws, we use the tables below to explain this same information.
Use and Disclosure of Personal Information for Business Purposes
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Category of Personal Information |
Categories of Recipients |
Use of Personal Information |
|
|
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As described in the “Information we do not collect” section, we generally do not collect information that is considered “sensitive” under State Privacy Laws, and we do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
As described in the “Information we collect” section, we collect personal information from various sources, including directly from you, automatically when you access or use our Services, and from third-party sources.
We retain personal information as described in the “How we retain your information” section above.
b – Sales, Sharing, and Targeted Advertising Activities
We disclose certain categories of personal information to personalize the ads we show you in our Services and to advertise Gameloft to you on third-party sites and services. To do this, Gameloft and these partners may use cookies, pixels, SDKs, and similar technologies to collect information about your use of our Services and other websites and mobile apps, including your mobile advertising IDs, cookie IDs, IP address, web browser and mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, purchase information, and conversion information. This information is used to select which ads to show you, understand the effectiveness of this advertising, analyze and track data, and better understand your activity. These activities may be considered “sales,” “sharing,” or use of personal information for “targeted advertising” under State Privacy Laws.
The categories of personal information we may “sell,” “share,” or use for “targeted advertising” are (1) identifiers (like your IP address, cookie ID, or mobile advertising ID), and (2) Internet or electronic network activity (such as information about whether you clicked on an ad or a link in our Services), and (3) commercial information (such as records of in-game purchases). The categories of third parties to whom we may “sell,” “share,” or may use such information for “targeted advertising” include companies that advertise on our Services, advertising and marketing networks and partners, and social networks.
We do not engage in sales, sharing, or targeted advertising using personal information about consumers we know to be under the age of 16.
c – Your Rights Under State Privacy Laws
Opt Out of Sales, Sharing, and Targeted Advertising
You may opt out of activities that we engage in that constitute “targeted advertising,” “sharing,” or “sales” of personal information under State Privacy Laws:
Access, Correction, and Deletion
You have the right to (1) request to know more about and access your personal information, including in a portable format, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information.
To request access, correction, or deletion of your personal information, please use this form or send your request to DataProtectionSupport@gameloft.com. To authenticate your request, we will take reasonable steps to verify your identity before completing your request.
Non-retaliation
We will not retaliate against you for exercising your privacy rights.
Appeals
If we deny your request, you may appeal our decision by contacting us at DataProtectionSupport@gameloft.com. If you have concerns about the result of an appeal, you may contact the attorney general of the state in which you reside.
Authorized Agents
If you are an authorized agent seeking to make a request to opt out of sales, sharing, or targeted advertising on behalf of a consumer, please fill out this form or email us at DataProtectionSupport@gameloft.com.
If you reside in California, you may also designate an authorized agent to submit an access, deletion, or correction request on your behalf. We may ask authorized agents to submit proof of their authority to make a request, such as a valid power of attorney or proof that they have signed permission from the consumer who is the subject of the request. In some cases, we may contact the individual who is the subject of the request to verify their own identity or confirm the authorized agent has permission to submit the request. If you are an authorized agent seeking to make an access, correction, or deletion request on behalf of a California resident, please fill out this form.
12 – Third-party services
External Services
The Services may link to external sites that are beyond our control. This Privacy Policy only covers the way we treat personal information and non-personal information we collect on the Services. By accessing any external sites, you agree to the privacy policies of those sites. Please understand that external sites may have different policies with respect to the collection, use and disclosure of your personal information. We have no control over, and are not responsible for, the privacy practices of such third parties.
Therefore, you are encouraged to review the privacy policies of all third-party services. Without limiting anything in the following section, we are not liable in any way for the actions, inactions or policies of any external services.
Third-Party AI Assistance Features
Some operating systems and platforms (such as Microsoft Windows and Google Android/ChromeOS) may include built-in or optional artificial intelligence features, including but not limited to Microsoft Gaming Copilot, Google Play Games Sidekick, and other current or future system-level AI assistants (“AI Assistants”). These AI Assistants may provide contextual in-game help or analysis by processing information displayed on your device, which may include screenshots, screen content, text, gameplay elements, or other information visible on screen.
These AI Assistants are operated and controlled by the respective platform providers, not by us. We do not initiate, request, or control any information collection performed by such AI Assistants, nor do we receive, access, or store any information that they may process unless expressly stated otherwise in this Privacy Policy.
Where active, these AI Assistants may process on-screen content using techniques such as optical character recognition (OCR), image analysis, or text extraction for the purpose of providing contextual assistance, improving their services, or other purposes determined solely by their providers. Such processing is subject to the privacy policies, terms, and settings of the relevant platform provider, who acts as an independent data controller for that processing.
If you do not wish for AI Assistants to access or process on-screen content from our game, you may disable these features through your operating system or platform settings where available. Please consult the applicable platform provider’s documentation for instructions and further information about how they process your information and how to exercise your privacy rights with them.
We encourage users to review and manage their device and platform privacy settings. As these system-level AI features are developed and updated by third parties, their functionality and data processing practices may change over time.
We reserve the right to change this Privacy Policy at any time. In the event that we make material changes to this Privacy Policy, they will be re-posted in the “Privacy Policies” section of our websites and apps with the date the modifications were made indicated at the top of the page. Therefore, please review this Privacy Policy from time to time so that you are aware when any changes are made to it. Your continued use of the Services after such change(s) constitutes your acceptance of any such change(s), and if you do not accept any changes, you may choose not to use the Services or opt out by sending us appropriate notice. If you would like further information about any recent changes made, please send your request to DataProtectionSupport@gameloft.com and include “Information about Changes” in the subject line.
Our Services operate AS IS, and we do not represent or warrant that our Services will be available at all times, or that your use of the Services will be uninterrupted or error-free. We are not responsible for your ability to access the Services or matters beyond our control. This Privacy Policy is governed by the laws of your country of residence. Any dispute arising from the use of the Services shall be submitted to the competent courts of your country of residence.
If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please contact us:
1. by sending an email to DataProtectionSupport@gameloft.com
2. by writing to the Gameloft Data Protection Officer, 14 rue Auber, 75009 Paris, France
